Compassionate Air Fares


What is a compassionate Air Fare?


When a loved one passes, often immediate family members need to travel from out of town to attend the funeral. Air New Zealand assist these ones by providing a reduction on some fares.

How do I apply for a compassionate Air Fare?

It is best to apply after the funeral service, when you have the necessary documentation. To apply, follow these steps:

  • Phone the Air New Zealand refunds team on 0800 733 8637 with your booking or ticket reference number. The staff will advise you as to whether you are eligible for a partial refund

  • If a partial refund is due, Air New Zealand will supply you with appropriate forms to fill out and return

  • Contact us on (07) 543 3151 and we will send you a letter of confirmation for you to forward on to Air New Zealand