Frequently Asked Questions


When someone dies, what do I do?


If the death is unexpected, call 111. Otherwise, ring the family doctor, who will attend the death and issue a medical certificate. Once this has happened, call Hope Family on (07) 543 3151 and we will send a funeral director to pick up your loved one. If the death occurs at a rest home, hospital or hospice, the nursing staff organise these first steps for you. The funeral director will usually discuss a time to sit down and discuss funeral arrangements when they arrive.

What sort of information will the Funeral Director require?


By Law, every death must be registered with Births, Deaths and Marriages. They require information, such as:

  • Full name

  • Address

  • Occupation

  • Date and place of birth

  • Details of current and any previous marriages

  • Ages of living children

  • Details about the deceased’s parents


The detailed information required by Births, Deaths and Marriages is set out in the personal details section of our Personal Details and Funeral Wishes brochure, which is available free of charge. If you would like a copy, please check out the free guide page on our website or give us a call on (07) 543 3151 and we will have one sent to you.


The Funeral Wishes section of the brochure sets out the information about your preferences, which are designed to provide a service most suited to your family. If a service is to be held, depending on your choices, the Funeral Director may require:

  • If you would like to have a photo slideshow, approximately 40 photos is recommended

  • Any music you would like to have played

  • Service sheet details, including photos, poems, hymns etc

  • Any other preferences for the service


The Funeral Director can organise the venue, celebrant, day and time with you according to your preferences when you come together to discuss funeral details.

Who can take a funeral service?


There are no restrictions as to who can take a funeral, therefore the family is free to choose anyone they would like to lead the service.

Some options are:

  • Funeral Celebrant

  • Clergy

  • Family Member

  • Friend

When is the Death Certificate available?


Once we have registered the death with Births, Deaths and Marriages (by Law this must be done within three days of the burial or cremation), the certificate is then sent to us usually between seven to 10 days, which we then forward to the family.

What happens to my ashes after cremation?


Ashes become available approximately two working days after the cremation and can be collected from us any time after then. Feel free to contact us when you would like to collect them and we will have them available for you.

Ashes may be:

·         Scattered in a discerning area

·         Retained by the family either in the original container or an Ashes Urn

·         Placed in a Columbarium Wall of Remembrance or a garden plot at a crematorium

·         Interred in a family grave

What if I want to donate my body to science?


Hope Family Funeral Services can help arrange this through the University of Auckland Faculty of Medical and Health Sciences.